1. Welcome to the Privacy Center

At Health Rx Direct, we believe that transparency is the foundation of patient trust. We have created this Privacy Center to give you complete visibility and control over how your personal identity and electronic health records (EHR) are collected, utilized, and protected.

Whether you are looking to review our legal policies, understand your HIPAA rights, or submit a data deletion request, you will find all the necessary tools and documentation centralized right here.

2. Our Privacy Philosophy

As a digital telehealth pharmacy, we operate on three core privacy pillars:

• Zero-Sale Policy: We never sell your personal information or medical data to third-party marketers, advertisers, or data brokers.
• Data Minimization: We only collect the specific data required to safely diagnose your condition, process your payment, and fulfill your legal prescription.
• Enterprise Encryption: All health intake forms and physician communications are secured using end-to-end TLS/SSL encryption, ensuring your data remains unreadable to unauthorized parties.

3. Global Privacy Policy

Our Global Privacy Policy is the master document that governs your interaction with the Health Rx Direct website and clinical platform. It details exactly what data is captured (such as IP addresses, billing info, and medical history) and how it is utilized for operational fulfillment.

If you are an active patient or just browsing our catalog, this policy applies to your digital footprint on our platform.

4. HIPAA Notice of Privacy Practices

Because we process medical diagnoses and issue prescriptions, we are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Any medical records, symptom descriptions, or doctor-patient chats submitted through our portal are classified as Protected Health Information (PHI).

Our HIPAA Notice of Privacy Practices explains how your PHI may be shared specifically for treatment, payment, and healthcare operations (such as routing your prescription to a licensed fulfillment pharmacy).

For an external overview of your rights under federal law, you can visit the HHS Guide for Individuals.

5. Cookie & Tracking Policy

We believe in keeping tracking to an absolute minimum. Our platform relies primarily on essential session cookies. These are strictly necessary technical cookies that keep you securely logged into your patient portal and maintain your active cart during checkout.

We deliberately restrict the use of invasive third-party analytics pixels on any page where medical conditions or treatments are discussed, ensuring your specific health inquiries remain entirely private.

6. Manage Your Data (DSAR)

We empower you to exercise your rights over your personal data. Depending on your state of residence, you may submit a Data Subject Access Request (DSAR) to:

• Access: Request a secure export of the personal information and consultation history we hold about you.
• Correct: Update or rectify inaccurate billing, shipping, or personal details on your profile.
• Delete: Request the deletion of your account. (Note: As a healthcare provider, we are legally mandated by federal and state pharmacy laws to retain specific medical and prescription records for a set period, even if an account deletion request is processed).

For general consumer privacy guidelines, you can review the standards provided by the Federal Trade Commission (FTC).

7. Contact Our Privacy Team

If you need to submit a data request, report a security concern, or ask a question regarding how your medical data is handled, our dedicated Privacy Officer is ready to assist you.

Contact the Privacy Team